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978111917654197811189889239781118988947$q(electronic

Service design for business : a practical guide to optimizing the customer experience / / Lavrans Lvlie Ben Reason, Reason, Ben, 1972-

Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
2016